Privacy policy

Privacy Policy

At SYVEN, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

⚖️ Data Controller Identification

Legal Entity: RM Digital Business LLC

Brand: SYVEN

Legal Representative: Mateus Rodrigues de Araujo

Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

Contact Email: contact@thesyvenn.com

1. Personal Data Collected

We collect information necessary to provide our services, including:

  • Identity Data: Name, surname.
  • Contact Data: Email address, phone number, shipping and billing addresses.
  • Financial Data: Payment information (processed via secure third-party providers; we do not store full card details).
  • Technical Data: IP address, browser type, cookies, and interaction with our store.
  • Order History: Details about products purchased and customer service correspondence.

2. Purpose of Processing

Your data is used to:

  • Process, ship, and track your orders.
  • Manage payments, returns, and refunds.
  • Provide efficient customer support.
  • Send order updates and, with your explicit consent, promotional offers.
  • Prevent fraudulent transactions and improve site security.

3. Legal Basis for Processing

We process your data based on: Performance of a contract (to deliver your order), Legal obligation (taxation and accounting), Consent (for marketing), and Legitimate interest (fraud prevention and service optimization).

4. Data Sharing & International Transfers

We may share your information with trusted partners to operate our store:

  • Platform: Shopify Inc. (hosting and technical operation).
  • Payments: Providers such as Stripe or PayPal.
  • Logistics: Carriers and shipping services.
  • Compliance: Some providers operate outside the EEA; RM Digital Business LLC ensures adequate protections are in place via Standard Contractual Clauses.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements (e.g., billing data is kept for up to 10 years).

6. Your Rights (GDPR)

You have the right to access, rectify, or delete your personal data. You may also object to processing, request data portability, or withdraw consent at any time. To exercise these rights, please contact us at contact@thesyvenn.com.

7. Security

RM Digital Business LLC applies rigorous technical and organizational measures to protect your data against unauthorized access, loss, or destruction. Our store uses SSL encryption to ensure your data is transmitted securely.

Last Updated: February 2026
SYVEN Team — RM Digital Business LLC